Our risk-free warranty includes unlimited exchanges along with a 100% cancellation policy within 90 days. Our goal is to provide you with a successful fit every time. If this is not possible, a full refund is provided.
If only a parameter adjustment is needed, the original lens does not need to be physically returned. Parameter adjustments required to improve fit, usually made in conjunction with Consultation, are acceptable exchanges / remakes. Additional charges (if applicable) and shipping still apply to warranty lenses. Visionary Optics reserves the right to deny credit for unnecessary parameter adjustments.
Lens orders that result in patient cancellations will continue to require all lenses ordered within the 90-day warranty period to be returned in order to receive full credit.
Follow these simple steps to cancel your order & receive full credit:
- Package all lenses for your patient / your diagnostic fitting set and return with the corresponding invoice(s) with “Cancellation” written on them.
- Send this package to the below address:
1325 Progress Drive
Front Royal, VA 22630
Copies of invoices can be sent upon request. Any cancellations that are received after the 90-day warranty has ended will not receive credit.
Not applicable to customized diagnostic fitting sets.
Defective Lens Claims
Defective lens claims should be returned with invoice within 30 days of invoice date for 100% credit if reordered with no parameter adjustments. A Defective Return Form must be completed with an explanation of defect or no credit will be issued. A copy of the Defective Return Form and the invoice must be enclosed with all defective lens claims.
The following must be included in the Defective Claim Return to receive a credit:
- The defective product
- A printed copy of the Defective Return Form
- A copy of the invoice
Please ship any defective claims to the following address:
1325 Progress Drive
Front Royal, VA 22630
VibrantVue® Warranty & Return Policy
Returns can be made within 15 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your credit will be processed once your return is received, inspected and approved. Shipping costs are non-refundable.
Damaged order notifications should be submitted to Visionary Optics as soon as possible. Documentation requirements are dependent on circumstances. We will either replace or credit your Account, as requested, for any damaged product.
Visionary Optics Shipping Policy
Visionary Optics’ primary shipping carrier is UPS.
We offer the following methods: Next Day Air, 2nd Day Air, 3rd Day Select & Ground*.
The rate charged for shipping your order is based on:
- Destination address
- Requested shipping method and
- Dimensions/weight of shipment.
For estimated shipping costs based on your location, please contact our Customer Service Department. UPS shipments are delivered Monday to Friday only. Saturday deliveries are available by request (fees apply); only available on Next Day Air and 2nd Day Air shipping methods. Customer is responsible for shipping costs for all returned products (Cancellations or Defective Claims). Proof of delivery is also the Customer’s responsibility.
* UPS Ground Delivery Timeframes can be found here.
Direct Ship-to-Patient Option
Visionary Optics does offer direct ship-to-patient service for your (& your patient’s) convenience. Residential delivery surcharges apply. We do not require a signature as standard procedure; however, a ‘Signature Required’ option is available (fees apply) at your request. Please ensure this request is communicated to Customer Service at the time of order placement. If signature is required and the package is returned to us because the patient was not available to accept delivery or did not pick it up from an UPS Access Point (if applicable), a reshipping fee will apply. Please note that Visionary Optics will not be held responsible for lost or stolen lenses. If there is any concern, we recommend requiring a signature for delivery.
Once a direct ship-to-patient order has been shipped, Visionary Optics will send (via email) a copy of the Invoice and the tracking number to the Customer (Practitioner’s office). This information will not be sent to the patient.
Consolidation & Packaging
Visionary Optics makes every attempt to minimize shipping costs by consolidating orders. However, in very rare instances, multiple packages might be required (depending on shipment size) due to the dimensional weight of a single, larger shipping package costing more than multiple, smaller shipping packages. If a non-standard shipping package is required, the Customer will be responsible for exact shipping cost.
Visionary Optics accepts requests for rush orders on an as-needed basis. The Customer will be responsible for any additional shipping charges required to ensure order is delivered as requested.
Customer Default Shipping Address
Please note that Visionary Optics will not be held responsible for incorrect shipping locations. Although our order entry system can store alternate shipping addresses for you, your account is set up to a ‘default shipping address’ that you requested for your account. Please always ensure that you communicate to Customer Service at the time of order placement the correct shipping location.
Additional UPS Resources
FDA 510(k) Clearance
Indication for Use Statement
The Visionary Optics Scleral Contact Lens for daily wear is indicated for use for the management of multiple ocular conditions, such as degenerations that lead to an irregular corneal shape (e.g. keratoconus, keratoglobus, pellucid marginal degeneration, Salzmann’s Nodular Degeneration), dystrophies (e.g. Cogan’s dystrophy, Granular Corneal Dystrophy, Lattice Corneal Dystrophy), post-surgery (e.g. corneal transplant, LASIK, radial keratotomy), and corneal scarring from infection or trauma.
The Visionary Optics Scleral Contact Lens for daily wear is also indicated for therapeutic management of ocular surface disease including dry eye (e.g. ocular manifestations of Graft-versus-Host disease, Sjogren’s syndrome, dry eye syndrome), limbal stem cell deficiency (e.g. Stevens-Johnson syndrome, chemical and thermal burns, radiation, filamentary keratitis), epidermal ocular disorders, disorders of the skin (e.g. atopy, ectodermal dysplasia), neurotrophic keratitis (e.g. Herpes simplex, Herpes zoster, Familial Dysautonomia), and corneal exposure (e.g. anatomic, paralytic) that might benefit from the presence of an expanded tear reservoir and protection against an adverse environment. When prescribed for therapeutic use for distorted cornea or ocular surface disease, the Visionary Optics Scleral Contact Lens may incidentally provide correction of refractive error in persons with myopia, hyperopia, astigmatism or presbyopia.
Eye care practitioners may prescribe the lenses for frequent/planned replacement wear, with cleaning, disinfection and scheduled replacement. When prescribed for frequent/planned replacement wear, the lens may be cleaned and disinfected using a chemical (not heat) lens care system.