Life happens! We get it. If you receive your patient’s scleral lens order and an accident occurs after receiving the lens/patient dispense (whether in clinic or in the patient’s possession), please follow the below steps to ensure we are able to process your request. Some common mishaps we see are a patient being ‘too rough’ with their new lens during cleaning and it cracks, the contact lens case ‘eats’ it, and the all-star repeat offender, the spouse steps on it while trying to help the patient look for it.
If you receive the lens and it is damaged already, please complete a Defective Lens Return instead.