A scleral lens order arrives at your practice and the product is defective – what do you do? Follow the below steps to ensure you receive credit for this error. What qualifies as a defective lens? A few examples could be that the lens arrived at your practice with an edge chip, surface defects, or damaged product packaging. Mistakes do happen (although we try our absolute best to minimize them as much as possible) and we will ensure they are corrected. We sincerely apologize in advance for any inconvenience.
If you receive the lens in good condition and the incident occurs after receipt/dispense (whether at the clinic or in the patient’s possession), please complete an Accidental Mishandling (Breakage) Return instead.