A scleral lens order arrives at your practice and the product is defective – what do you do? Follow the below steps to ensure you receive credit for this error. What qualifies as a defective lens? A few examples could be that the lens arrived at your practice with an edge chip, surface defects, or damaged product packaging. Mistakes do happen (although we try our absolute best to minimize them as much as possible) and we will ensure they are corrected. We sincerely apologize in advance for any inconvenience.

If you receive the lens in good condition and the incident occurs after receipt/dispense (whether at the clinic or in the patient’s possession), please complete an Accidental Mishandling (Breakage) Return instead.

The following must be included in the Defective Claim Return to receive a credit:

  1. The defective product that was received.
  2. The completed Defective Lens Return form (below), submitted electronically with a physical copy included with the lens being returned.

Please ship the Defective Lens with a printed copy of the Defective Lens Return Form to the following address:

Visionary Optics
ATTN: Returns Dept.
1325 Progress Drive
Front Royal, VA 22630

If you have any questions, please contact us at returns@visionary-optics.com.

Patient Name*
Returned By*
MM slash DD slash YYYY

Reason For Return

Patient Contact (Insertion)*
Was the lens ever inserted into the patient’s eye?
Patient Injury*
Did any patient injury occur?
This field is for validation purposes and should be left unchanged.

If you have a Fitting Set Claim, please use this form: Defective Fitting Set Return Form