Our risk-free warranty includes unlimited exchanges along with a 100% cancellation policy within 90 days. Our goal is to provide you with a successful fit every time. If this is not possible, a full refund is provided.
If only a parameter adjustment is needed, the original lens does not need to be physically returned. Parameter adjustments required to improve fit, usually made in conjunction with Consultation, are acceptable exchanges / remakes. Additional charges (if applicable) and shipping still apply to warranty lenses. Visionary Optics reserves the right to deny credit for unnecessary parameter adjustments.
FDA 510(k) Clearance
Indication for Use Statement
The Visionary Optics Scleral Contact Lens for daily wear is indicated for use for the management of multiple ocular conditions, such as degenerations that lead to an irregular corneal shape (e.g. keratoconus, keratoglobus, pellucid marginal degeneration, Salzmann’s Nodular Degeneration), dystrophies (e.g. Cogan’s dystrophy, Granular Corneal Dystrophy, Lattice Corneal Dystrophy), post-surgery (e.g. corneal transplant, LASIK, radial keratotomy), and corneal scarring from infection or trauma.
The Visionary Optics Scleral Contact Lens for daily wear is also indicated for therapeutic management of ocular surface disease including dry eye (e.g. ocular manifestations of Graft-versus-Host disease, Sjogren’s syndrome, dry eye syndrome), limbal stem cell deficiency (e.g. Stevens-Johnson syndrome, chemical and thermal burns, radiation, filamentary keratitis), epidermal ocular disorders, disorders of the skin (e.g. atopy, ectodermal dysplasia), neurotrophic keratitis (e.g. Herpes simplex, Herpes zoster, Familial Dysautonomia), and corneal exposure (e.g. anatomic, paralytic) that might benefit from the presence of an expanded tear reservoir and protection against an adverse environment. When prescribed for therapeutic use for distorted cornea or ocular surface disease, the Visionary Optics Scleral Contact Lens may incidentally provide correction of refractive error in persons with myopia, hyperopia, astigmatism or presbyopia.
Eye care practitioners may prescribe the lenses for frequent/planned replacement wear, with cleaning, disinfection and scheduled replacement. When prescribed for frequent/planned replacement wear, the lens may be cleaned and disinfected using a chemical (not heat) lens care system.
Lens orders that result in patient cancellations will continue to require all lenses ordered within the 90-day warranty period to be returned in order to receive credit. Cancellations need to be returned with invoice within 90 days of original invoice date for 100% credit. A copy of the invoice must be enclosed with all returned lenses. Please write ‘cancellation’ on invoice(s).
All diagnostic fitting sets may be returned with invoice within 90 days of invoice date for 100% credit. Not applicable to customized diagnostic fitting sets.
Please ship any cancelled orders to the following address:
1325 Progress Drive
Front Royal, VA 22630
Defective Lens Claims
Defective lens claims should be returned with invoice within 30 days of invoice date for 100% credit if reordered with no parameter adjustments. A Defective Return Form must be completed with an explanation of defect or no credit will be issued. A copy of the Defective Return Form and the invoice must be enclosed with all defective lens claims.
The following must be included in the Defective Claim Return to receive a credit:
- The defective product
- A printed copy of the Defective Return Form
- A copy of the invoice
Please ship any defective claims to the following address:
1325 Progress Drive
Front Royal, VA 22630
VibrantVue® Warranty & Return Policy
Returns can be made within 15 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your credit will be processed once your return is received, inspected and approved. Shipping costs are non-refundable.
Damaged order notifications should be submitted to Visionary Optics as soon as possible. Documentation requirements are dependent on circumstances. We will either replace or credit your Account, as requested, for any damaged product.