Ok Monday, Let’s Do This!

Visionary Optics implemented our automated weekly status reports to facilitate and optimize an open and transparent communication channel with our partners (i.e. YOU). Our goal is to get your week started off right with our Status Report which includes all your ordering details from the previous week.

Have questions? We will have the answers. Let’s have a great week together!

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    Date Range

    Automated Status Reports will always include the previous week’s orders. If you need a different date range, reach out to us and we can send you a customized status report.

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    Details Key

    TAN = Europa Tangent VV = VibrantVue
    EUR = Europa Ax = Accessories
    LAT = Latitude Dx = Diagnostic Fitting Set
    ELA= Elara KMAX, IKONE, REVGEO, SV = Corneal GP Designs
    JUP = Jupiter
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    Lens #

    This is the lens number within the warranty. 2R means that this is your 2nd right lens within the current warranty.

    S = Spare Lens & M = Modification Lens

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    Warranty

    PENDING warranty indicates that we are waiting for your order to ship so that the 90-day warranty can start!

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    Status

    In-Process We are currently processing your order. It will be heading into our lab very soon!
    Lab Your patient’s order has entered our lab & is being manufactured.
    Mfg Mid-Point Great news! Your patient’s order is almost complete.
    Final Inspection Your patient’s order is being carefully reviewed and verified by our team.
    Shipping Labels are being printed and any orders ready to ship are being consolidated.
    Shipped Your patient’s order has shipped! Thank you for your trust in us.

When will I receive this report?

The Customer Status Report is automatically sent out each week on Monday at 5am CST / 6am EST. If no patient orders were submitted within the prior week, then you will not receive an automatic emailed report.

Can we change what email addresses receive these?

Absolutely! We designed this functionality to be very flexible in terms of which Authorized Personnel at your Account receives these reports. Simply contact our Customer Service team (service@visionary-optics.com or 877.533.1509 x1) and they will make any requested adjustments.

Why am I not seeing an order that I know I placed with you?

There could be a few different reasons:

  1. The order was placed earlier than last week. Reminder that the automated reports include any orders processed last week (see section (1) above).
  2. The order was placed at the very end of last week and hasn’t been processed yet (we promise it is our top priority!).
  3. There is some other reason that we will work together to resolve.

One of the primary reasons that we implemented these Status Reports is to make sure that this question is asked as quickly as possible so that we can fix it and get your patients their life-changing scleral lenses!

What about Returns?

Please contact our Returns Department (returns@visionary-optics.com or 877.533.1509 x4) for detailed lens return tracking/information.