Additional charges (if applicable) and shipping still apply to warranty lenses. If only a parameter adjustment is needed, the original lens does not need to be physically returned. Parameter adjustments required to improve fit, usually made in conjunction with Consultation, are acceptable exchanges / remakes.
Visionary Optics reserves the right to deny credit for unnecessary parameter adjustments.
Lens orders that result in patient cancellations will continue to require all lenses ordered within the 90 day warranty period to be returned in order to receive credit. Cancellations need to be returned with invoice within 90 days of original invoice date for 100% credit. A copy of the invoice must be enclosed with all returned lenses. Please write ‘cancellation’ on invoice(s).
Please ship any cancelled lenses to the following address:
1325 Progress Drive
Front Royal, VA 22630
All diagnostic-fitting sets may be returned with invoice within 90 days of invoice date for 100% credit. Not applicable to customized diagnostic fitting sets.
The Company may at any time, without notice to you and in its sole discretion, can amend this policy from time to time. Please review these policies periodically. Your continued use of our website after any such amendments signifies your acceptance thereof.